Cancellation Policy
The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.
Accordingly, the following applies:
- We reserve the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice.
- For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.
- Cassons Restaurant reserves the right to charge a cancellation fee of £15 per person for any bookings changed or cancelled within this 24 hour notice period.
- The cancellation fee reflects the cost incurred by Cassons in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
- We will notify you if any cancellation fee is applied.
- Any bookings which fail to turn up without any prior notice, will also incur a £15 per person fee.
- Where possible, the Cassons team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.